SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Matillion is seeking a Senior IT Systems Engineer to join its Hyderabad office. The role is a technical leadership position within the IT function, responsible for designing, automating, and optimizing core IT systems and processes across the organization.
Key Responsibilities:
IT Systems Automation: Act as the final technical authority and escalation point for complex issues related to core systems and processes. Relentlessly automate manual processes across all systems, particularly user lifecycle management (onboarding/offboarding), using no-code tools and scripting. Own the technical delivery and stability of high-profile, company-wide events (e.g., All Hands) hosted on Zoom.
Process Automation & Optimization: Collaborate with internal teams (People & Culture, Security) to remove friction from key business processes and re-engineer workflows for speed and efficiency. Proactively analyze support ticket trends to identify and eliminate entire classes of service requests through automation or system improvements. Own and automate the monitoring of hardware and SaaS compliance, ensuring all systems align with business and security standards. Maintain and build a comprehensive knowledge base documenting system architecture, processes, and automation workflows.
Leadership & Incident Management: Provide technical leadership, mentorship, and guidance on engineering best practices as the core IT representative in the office. Act as the primary technical lead for incidents impacting core systems, assuming the role of Incident Commander as required. Own the problem management lifecycle: identify recurring incidents, perform root cause analysis (RCA), and engineer permanent solutions to prevent reoccurrence. Lead and participate in IT improvement projects with a strong focus on strategic automation initiatives.
Matillion is the company behind Maia, an AI Data Automation platform combining 15 years of data expertise with agentic AI to eliminate manual work that slows data teams down. Organizations like Cisco, DocuSign, and Slack use the platform to deliver real business impact faster. The company was founded in Manchester and now operates globally with teams across the UK, US, and India.
Requirements:
- Deep technical expertise in engineering, administering, and automating cloud-based and physical IT infrastructure, including: Okta (or similar IdP), Google Workspace, Atlassian Suite, Zoom, Slack, Jamf (macOS/iOS), and Intune (Windows/Android).
- Proven track record of proactively identifying and eliminating technical friction by engineering automated solutions, moving beyond simple ticket resolution.
- Strong experience with no-code automation tools (e.g., N8n, Zapier, Workato) or scripting (e.g., Python, GAM) to build and maintain efficient workflows.
- Demonstrated experience in technical mentorship and strong capability for leadership, acting as a technical authority and guide.
- Excellent understanding of user lifecycle processes (onboarding/offboarding) and compliance management, with direct experience automating these workflows.
- Experience managing vendor relationships and acting as the final point of escalation for complex technical issues.
- Proficiency in incident and problem management, with focus on root cause analysis and engineering permanent fixes. Experience acting as an Incident Commander is highly desirable.
- Experience leading technical projects and managing initiatives from conception to completion.
- Relevant certifications in cloud platforms (GCP, Azure), Identity (Okta), or key SaaS products are a significant plus.
- Confidence to engage and drive technical conversations with diverse audiences.
- Proven ability to prioritize and manage multiple engineering projects and competing priorities effectively in a fast-paced environment.
- Ability to work one-on-one with users as well as within a support team.
- Strong listening skills and ability to understand technical issues to provide clear, unambiguous feedback.
- Problem-solving mindset and ability to function in a very fast-paced environment.
- Mindset around continuous improvement in business processes, automation, and personal development.
- Ability to manage multiple tasks and projects simultaneously, delivering high-quality results in a timely manner.
