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Salary: USD 200,000 - 250,000 / annual
Retell AI is a rapidly growing voice AI company (valued at $1.5B, $80M ARR, 50-person team) that powers enterprise contact centers with AI agents for sales, support, and logistics. The company is backed by Y Combinator and has been recognized as the #1 Best Place to Work in the Bay Area and #3 Fastest-Growing Software Company by G2.
You will be Retell's first dedicated IT internal hire, owning the build-out and scaling of internal IT operations. This is a highly hands-on role working directly with employees across Engineering, GTM, Product, and Operations to ensure every team member has the tools, access, and support needed to move quickly.
KEY RESPONSIBILITIES
IT Support: Own employee onboarding and offboarding, configure laptops and workstations, troubleshoot hardware and software issues, manage Google Workspace, Slack, Rippling, SSO, and MDM platforms, and support office networking, conference rooms, and printers.
Security & Compliance: Maintain endpoint compliance, manage device inventory, support SOC2 compliance initiatives, conduct access reviews and security audits, and help improve internal security practices.
Internal Operations: Manage hardware inventory, improve IT documentation, support office operations and employee productivity, and partner with People Operations on onboarding and offboarding.
Automation: Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows. Continuously improve internal tooling and eliminate manual processes.
You should thrive if you enjoy helping people solve technical problems, automate repetitive work, build systems instead of constantly fixing issues, move quickly in startup environments, improve processes, and take ownership without waiting to be asked.
REQUIREMENTS
Must Have:
- Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or related field
- 2+ years of IT support or systems administration experience
- Experience administering macOS devices
- Experience with Google Workspace, MDM platforms, and identity management
- Strong troubleshooting and communication skills
Nice to Have:
- Startup experience
- Experience with Rippling
- Python or Bash scripting
- Automation experience
- SOC2 compliance knowledge
- Jamf, Kandji, or Intune administration
