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Looma is an in-store digital media platform that helps retailers modernize and monetize their stores through a network of in-store screens. The platform focuses on storytelling, education, and recommendations, with all content produced or edited by Relay, a global network of independent creators.
As Senior Implementation Manager, you will own large-scale retail deployments end to end, from planning through installation, launch, and handoff to operations. This is a hands-on senior role where you independently run the company's largest and most complex rollouts with key retail partners.
The role splits into three primary areas:
**Deployment Leadership (50%):** Own multi-site retail deployments end to end, building and maintaining integrated project plans spanning hardware procurement, certification, site surveys, installation, device registration, content readiness, and go-live. Coordinate cross-functional work across Retail Ops, Product & Tech, Sales, and Content, as well as with external partners and vendors. Track progress against milestones, surface risks early, and maintain a single source of truth for status reporting to leadership and retail partners.
**Hands-On Problem Solving & Partner Management (25%):** Clear blockers directly—troubleshooting install issues, reworking timelines, chasing approvals. Produce deployment artifacts including install guides, store communications, rollout schedules, trackers, and launch readiness checklists. Serve as primary point of contact for retailer stakeholders from store operations and IT to merchandising and corporate leadership. Manage install, hardware, and logistics vendors, holding them accountable to quality, cost, and timeline. Travel to stores, retailer offices, and vendor sites (~25%) to oversee pilots, resolve field issues, and build relationships. Capture lessons from every deployment and turn them into improvements.
**Building Looma's Project Management Practice (25%):** Own project management as a discipline at Looma, defining standards, tools, and rituals. Create repeatable playbooks and templates for new-retailer launches, expansions, and hardware refreshes. Own project management documentation and training, keeping both current as the company scales. Mentor and coach junior project and implementation team members. Partner with Retail Ops leadership to improve planning, resourcing, and forecasting.
**Requirements:**
- 7+ years of project, program, or implementation management experience, including ownership of large, complex deployments
- Track record of leading multi-site physical rollouts (e.g., hardware, fixtures, or technology installed across hundreds of locations), including managing field and install vendors
- Experience working directly with large retail chains or in retail technology/in-store media strongly preferred
- Experience creating project management processes, documentation, or training for a team
- Comfort with project management tools (e.g., Asana) and spreadsheets for planning and tracking
- Willingness to travel approximately 25% of the time
- Must be currently authorized to work in the United States on a full-time basis
