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Front is seeking a Senior Implementation Manager to lead complex customer implementations for its enterprise customer operations platform. You will serve as the primary implementation partner and senior advisor for Front's most sophisticated clients, managing end-to-end engagements spanning net-new onboarding, enterprise expansion, workflow transformation, migrations, and adoption of new capabilities.
In this hands-on role, you will own multi-workstream implementations from discovery and solution design through launch, adoption, and value realization. You'll uncover customer business goals, translate complex processes into scalable Front workflows, establish project operating models, lead change and enablement initiatives, navigate technical dependencies, and drive teams toward measurable outcomes.
Key responsibilities include: conducting discovery workshops to identify business goals and success criteria; advising customer leaders on future-state workflows, operating models, and governance; building and managing clear project plans with decision frameworks and stakeholder cadences; guiding solution design across permissions, integrations, data flows, automations, migrations, APIs, and AI-powered capabilities; leading change management and adoption strategies for teams transitioning from legacy systems; navigating escalations with sound judgment; partnering cross-functionally with Sales, Solutions, Account Management, Product, Engineering, and Support; developing reusable implementation assets and playbooks; mentoring team members; and representing the customer voice in product decisions.
You bring 5+ years of experience leading customer-facing SaaS implementations, professional services engagements, or complex transformation work. You have a proven track record independently owning implementations with multiple stakeholders and technical dependencies. You combine strong consultative and systems-thinking skills with excellent project leadership across scope, timeline, governance, risk, and executive communication. You have demonstrated change-management expertise, strong technical fluency with integrations and APIs, executive presence, sound judgment under pressure, and a track record of improving services organizations through methodology, enablement, and mentoring. You're curious about AI and automation, create clarity in ambiguous situations, challenge assumptions respectfully, and measure success by customer adoption and outcomes.
About Front
SaaS / Enterprise Software — customer operations and shared inbox platform for support and sales teams.
