SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 150,000 - 200,000 / annual
Perchwell is a modern real estate listings platform built for agents to search smarter, collaborate better, and close deals faster. The company is transforming residential real estate's critical listings infrastructure with AI-powered features and mobile-first capabilities, backed by leading venture capital firms including Lux Capital and Founders Fund.
You will own and drive large-scale enterprise implementation projects from inception through successful transition to Customer Success Management. This role requires orchestrating multiple workstreams across product, engineering, and customer success teams while managing executive-level relationships with enterprise partners. You will translate technical requirements and solutions into clear business terms for stakeholders, lead project planning and execution including dependency management and risk mitigation, and facilitate cross-functional collaboration to resolve blocks and challenges.
Key responsibilities include coordinating across internal teams to ensure alignment and successful delivery, communicating project status and risks to executives, leading project planning with attention to dependency management and change management, building and documenting processes to establish best practices for future implementations, and driving customer satisfaction through excellent project delivery and communication.
The role reports to the Head of Customer Success and is based in the SoHo NYC office, requiring 4 days/week in-office with 10-30% travel annually.
REQUIREMENTS:
- 7+ years of experience in enterprise-level software implementations
- Proven track record managing enterprise software implementation projects end-to-end
- Direct experience working with engineering and product teams to build customer solutions
- Strong background in program management with demonstrated ability to manage internal and external stakeholders
- Experience with executive-level communications and relationship management
- Understanding of software implementation lifecycle and best practices
- Strong presentation skills and experience speaking to large audiences
- Familiarity with API concepts and technical troubleshooting
- Experience building high-performing teams including sourcing, recruiting, and closing candidates
- Self-starter mentality with ability to build processes while executing
- Comfortable operating in ambiguous situations and proposing clear paths forward
- Strong problem-solving skills with creative thinking
- Excellence in cross-functional collaboration and relationship building
- Clear and effective communication at both technical and business levels
- Strong project management capabilities with attention to detail
