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Salary: EUR 65,000 - 85,000 / annual
ProcessUnity is a Third-Party Risk Management (TPRM) software company that helps organizations manage cybersecurity threats and vendor risk through its platform, data services, and AI capabilities.
You will join the Customer Success team as a Senior Implementation Consultant, leading client implementations of ProcessUnity's risk and compliance platform. You'll work closely with sales, support, product, and engineering teams to configure solutions, gather customer requirements, and translate them into platform capabilities. This role combines technical expertise with client-facing consulting.
Key Responsibilities:
- Configure ProcessUnity software applications for customers using an enablement and teaching approach
- Lead, manage, and coordinate multiple customer implementations simultaneously
- Gather customer requirements and translate them to ProcessUnity's capabilities
- Develop and deliver deep product and technical expertise to customers
- Participate in knowledge transfer sessions, product training, and strategic initiatives
- Provide remote and onsite customer implementation workshops
- Consult with customers on system configuration based on product and industry best practices
- Facilitate customer touchpoints and status meetings professionally and timely
- Contribute to developing best practices, project standards, and methodologies to improve implementation efficiency
- Maintain working knowledge of ProcessUnity solutions, platform features, and best practices
You will undergo structured onboarding and apprenticeship, with mentorship from a senior colleague as you develop expertise. As your skillset grows, you'll expand client-facing responsibilities within the Services team.
Requirements:
- BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus)
- 5+ years professional experience in client-facing roles, with preference for software implementation or IT
- Comfort and experience with software configuration
- Competency with large data volumes, spreadsheets, data manipulation, formula writing, and CSV support
- Technical knowledge of fundamental database concepts and relational data
- Excellent written and verbal communication skills
- Creative problem-solving with focus on quality
- Project management experience and strong organizational skills
- Enthusiastic, self-starting team player
- Based in Ireland or the United Kingdom
- Salesforce administration experience is a plus
