SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Hippo is a tech-native insurance carrier platform that uses technology and data to help customers protect their homes and assets. The company partners with managing general agents (MGAs) to deliver tailored program solutions.
You will manage a diverse caseload of general liability claims across multiple jurisdictions, handling bodily injury, property damage, premises liability, products liability, and related exposures. Your responsibilities include investigating and evaluating claims, conducting thorough coverage analysis, interviewing claimants and witnesses, partnering with legal counsel and defense attorneys on litigated matters, setting appropriate case reserves, and negotiating settlements directly with claimants and third-party representatives.
You will ensure compliance with state-specific unfair claims practices acts and licensing requirements across all jurisdictions you handle. You'll manage claim files from first notice of loss through resolution, including identifying subrogation and recovery opportunities. Accurate and timely documentation in the claims management system is essential, as is staying current on evolving state regulations, case law, and industry trends.
A key part of this role is delivering exceptional customer service to claimants, insureds, and business partners throughout each claim's lifecycle—communicating with empathy, professionalism, and transparency, responding promptly to inquiries, and proactively providing status updates.
The role reports to the Director of TPA Claims and is based in Austin or Dallas on a hybrid schedule, with a start date of December 14, 2026.
**Requirements:**
- Minimum 5+ years of general liability claims adjusting experience
- Active adjuster licenses in multiple states (or ability to obtain reciprocal/designated home state licenses quickly); multi-state licensing strongly preferred or required depending on assigned territory
- Strong understanding of liability law, tort principles, and policy coverage interpretation across jurisdictions
- Proven track record of managing complex and/or litigated claims to resolution
- Excellent negotiation, communication, and analytical skills
- Demonstrated commitment to providing excellent service, balancing strong claims outcomes with positive, empathetic experience for claimants and policyholders
- Proficiency with claims management software and Microsoft Office Suite
- Bachelor's degree preferred; equivalent industry experience considered in lieu of degree
- Designations such as AIC, CPCU, or SCLA are preferred
- Experience handling claims involving construction, retail, hospitality, or products liability exposures is preferred
- Experience working with third-party administrators (TPAs) or self-insured programs is preferred
- Bilingual candidates are a plus
