SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: CAD 58,800 - 109,200 / annual
Jobber is a SaaS platform helping small home service businesses (plumbers, painters, landscapers) manage quoting, scheduling, invoicing, and payments. The company is investing heavily in Fintech as a core strategic priority, including Jobber Payments, customer financing, and capital access tools. The Risk Operations team is critical to protecting both Jobber Payments customers and the company from financial threats.
As a Senior Fraud Risk Operations Analyst, you will be a key member of the Risk Operations team, leveraging technology, AI, analytics, and operational expertise to detect and mitigate fraud losses. This role combines hands-on investigative work with process improvement and cross-functional collaboration.
Key Responsibilities:
- Monitor and review risk alerts daily, analyzing accounts and transactions flagged by fraud models
- Investigate suspicious activity using internal data, third-party sources, and public information to detect and mitigate merchant fraud losses
- Implement appropriate risk controls and interventions to minimize losses while maintaining a frictionless experience for legitimate customers
- Communicate directly with merchants to address risk concerns, educate on fraud prevention, and resolve disputes
- Support complex investigations collaboratively within the Risk Operations team, analyzing high-risk cases and recommending mitigation strategies
- Identify and champion process improvements to enhance fraud prevention, policies, and tools
- Collaborate with cross-functional teams on risk-related issues
- Make balanced, timely decisions to mitigate fraud and credit losses
- Surface emerging fraud patterns and provide evidence-backed improvement suggestions to management
- Maintain flexibility for business needs, including availability during holidays
The role is fully remote across Canada, with hybrid expectations for employees in hub cities (Edmonton, Toronto, Vancouver, Kitchener-Waterloo), who will participate in their department's in-office schedule.
Requirements:
- Proven experience in fraud operations within SaaS, Financial Services, Fintech, or Payment Processing industries
- Strong domain expertise in merchant risk assessment and fraud detection, including:
- Card-not-present (CNP) fraud
- ACH fraud
- Chargebacks
- Transaction monitoring and risk reviews
- Analytical and inquisitive mindset with capacity to make complex decisions under pressure in fast-paced settings
- Investigative mindset to identify suspicious transaction trends, review account activity and internal/external signals, and take action
- Exceptional communication skills: comfortable discussing fraud, risk, and financial loss with customers; strong ability to articulate findings clearly and professionally to internal teams
- Ability to embrace ambiguity and change, improving processes as needed
- Autonomous work style with superb time management and comfort with technology; self-starter who can make decisions and seek guidance proactively
- Team-player and problem-solver with cross-functional collaboration skills and ability to balance risk management with customer experience
Nice-to-Have:
- Experience with modern payment processing tools (Stripe, Adyen, Worldpay, Checkout.com, Square)
- Knowledge of Visa/Mastercard network rules, NACHA guidelines, and regulatory compliance
- Familiarity with fraud prevention vendors (Riskified, Sift, Ekata, Kount, Socure, Experian, LexisNexis)
- Proficiency with Slack, Zendesk, Salesforce, Asana, Confluence, Google Suite/Excel, and collaboration tools
