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MoonPay is a high-velocity fintech company building the operating system for value movement—crypto, stablecoins, tokenized assets, and beyond. The company serves 30M+ customers and 500+ ecosystem partners, and is licensed and regulated across the US, UK, EU, Canada, and Australia.
You will own a meaningful slice of MoonPay's Trust & Safety Operations function, working closely with the Fraud and Risk Program Lead from the Bangalore office. This is a senior individual contributor role with substantial autonomy—you'll drive outcomes rather than execute tasks handed down. You are expected to work with minimal hand-holding, owning stakeholder relationships, defending recommendations to leadership, and driving improvements end to end.
Key responsibilities include:
**Operational Efficiency & Process Improvement**: Own operational efficiency for T&S Ops by identifying, designing, and driving process enhancements end to end. Maintain and evolve Ops process documentation. Lead structured process reviews, translating findings into improvement plans and tracking delivery.
**Operational Metrics, Dashboards & Reporting**: Own all operational metrics for T&S Ops in partnership with Ops leadership. Build and manage operational dashboards and recurring reporting, including performance analysis and improvement recommendations. Monitor trends and exceptions, surfacing actionable insights to leadership.
**Ops Partner Coordination & Escalations**: Act as the primary bridge between T&S Ops and partner teams (Fraud Strategy, Fraud Investigations, Compliance, Risk, Legal, and other Trust & Safety partners). Own handling of Ops-related inquiries and escalations from leadership and partners. Represent Ops in cross-functional forums, keeping partners aligned on priorities and status.
**Ops Training & Tooling**: Own Ops training strategy and content as processes and tools evolve. Identify tooling gaps and drive improvements with Engineering and technical partners.
**Program Delivery & Governance Support**: Own and maintain the fraud program roadmap, tracking initiatives against milestones. Maintain the fraud risk and issue register. Own recurring fraud KPI and KRI reporting and management information for leadership review. Maintain program records, decision logs, and governance documentation.
The role requires someone senior enough to run their own remit with minimal hand-holding—comfortable owning stakeholder relationships, defending recommendations, and driving improvements independently. You will work cross-functionally across multiple teams and report to the Fraud and Risk Program Lead.
MoonPay emphasizes outcomes over process, impact over titles, and real ownership. AI is the default operating mode, and you are expected to use it daily. The company culture values high standards, high velocity, and high accountability.
**Requirements**:
- 4+ years of experience in operations, program management, or similar ownership-driven role within Trust & Safety, fraud, risk, or compliance operations
- Financial services, payments, or crypto environment experience preferred
- Track record of owning and driving operational improvements independently, not just supporting someone else's plan
- Experience managing metrics, dashboards, and reporting for an operations function, and using them to drive decisions
- Comfort acting as the primary point of contact between an operations function and its partner teams, including handling escalations directly
- Strong stakeholder management skills—able to influence and align partners and leadership without formal authority
- Excellent written and analytical communication—able to turn data into clear findings, recommendations, and status reporting
- Comfort working with data and reporting tools (Excel, Google Sheets, AI tools, Looker; SQL experience preferred)
- Structured, ownership-driven mindset—you drive things to completion rather than escalate and wait
