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Fin is an AI Customer Agent company building the highest-performing AI customer support solution on the market. The company helps businesses deliver impeccable, always-on customer support across service, sales, and ecommerce channels. Founded in 2011, Fin is one of the largest private software companies globally with nearly 30,000 businesses using its products.
As a Senior Forward Deployed Engineer, you will be a founding member of a new function focused on working directly with Fin's most strategic customers. You'll bridge the gap between customer business goals and Fin's AI capabilities, playing a pivotal role in helping enterprises scale their customer support operations.
Key responsibilities include:
- Drive Fin adoption by helping strategic customers unlock AI capabilities to automate and scale support operations
- Embed deeply with customers to understand business challenges and technical requirements in detail
- Work hands-on with customer technical teams as a technical expert and trusted advisor, coding side-by-side on projects
- Collaborate with Sales, Success, and Product teams to ensure seamless customer experiences and gather actionable product feedback
- Help codify best practices and evolve the Forward Deployed Engineering function as it scales
You should have strong SaaS product experience, ideally from a startup or founder background. You're interested in AI/ML and can quickly build understanding of novel problems, architectures, and trade-offs. You're proficient in high-level programming languages (JavaScript, Python, Ruby, etc.), can prototype and ship software quickly while maintaining quality, and are skilled with REST APIs. Strong cross-functional collaboration and communication skills are essential. You're willing to travel and work on-site with customers to build relationships and understand their needs deeply.
