SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Intercom is seeking a Senior Forward Deployed Engineer to work at the intersection of deep technical work, customer impact, and product strategy. As Fin (Intercom's AI Customer Agent) becomes mission-critical for strategic customers, this role bridges the gap between customer needs and product innovation.
You'll work hands-on with Intercom's most strategic customers, partnering closely with R&D and Go-to-Market teams to design and deliver high-impact solutions. Beyond implementation, you'll help shape product direction, influence roadmap decisions, and ensure Fin delivers measurable business outcomes in complex, real-world environments.
Key responsibilities include:
- Drive adoption of Fin by helping prospects unlock AI capabilities to automate and scale support operations
- Embed deeply with strategic customers to understand business challenges and technical requirements
- Work hands-on with customers' technical teams as a trusted expert, coding side-by-side to drive projects to completion
- Collaborate with Sales, Success, and Product teams to ensure seamless experiences and gather actionable product feedback
- Contribute to scaling the Forward Deployed Engineering function by codifying best practices and sharing customer insights
You bring a strong engineering background (CS, Math, Software Engineering, or Physics), experience building SaaS products with real-world usage, and genuine interest in AI/ML. You're a strong coder with deep knowledge of high-level languages (JavaScript, Python, Ruby, etc.), proficient with REST APIs, and able to prototype and ship software quickly while maintaining quality. Excellent cross-functional collaboration skills, strong communication abilities, and willingness to travel for customer engagement are essential. Bonus points for founder or early-stage startup experience.
