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Salary: USD 116,400 - 173,100 / annual
ServiceNow is seeking a Senior Financial Analyst to join the GTM Finance HQ team within the FP&A organization, based in Santa Clara. This role sits at the center of Sales Finance, responsible for synthesizing financial and operational intelligence across one of the company's largest cost bases, spanning a global sales organization.
Key responsibilities include:
• Contributing to the financial planning process, including annual operating plan development, budgeting, and quarterly forecasting across Sales headcount and Opex
• Connecting dots across a complex organization and multi-source P&L, acting as the financial hub between regional teams, Accounting, and Procurement, translating complexity into clear pictures for senior leadership
• Developing executive-ready financial analysis and commentary, communicating key insights and risks to senior GTM Finance leadership and Sales Leadership
• Building and maintaining performance metrics and reporting frameworks that enable the Sales organization to manage its business with greater clarity and precision
• Identifying and driving process improvement initiatives, including automation and tool-enabled workflows, to improve forecast accuracy and reduce planning cycle time
The role requires someone who can convert ambiguous senior stakeholder requests into polished, high-quality deliverables with minimal direction; synthesize large, multi-source datasets into clear business narratives; navigate cross-functional relationships across Finance, Accounting, Procurement, and Sales Operations without formal authority; and bring creative problem-solving to complex financial questions while maintaining precision and rigor.
Requirements:
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
• Passion for highly analytical work with rigorous attention to detail and genuine intellectual curiosity
• Strong communication skills, able to distill complex financial analysis into crisp, executive-level messaging (written and verbal)
• Prior experience in SaaS FP&A, equity research, investment banking, management consulting, or comparable background that builds fluency in both financial and operational metrics
• High proficiency in Microsoft Excel and PowerPoint
• U.S. Citizenship or permanent residency status
Preferred qualifications:
• Hands-on experience with Pigment, Anaplan, or comparable planning tools
• Familiarity with Power BI, Tableau, or similar visualization platforms
• Experience working across time zones and geographies, or meaningful international exposure
• Genuine interest in automation and AI-enabled ways of working
