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Salary: USD 82,800 - 124,200 / annual
Carbon is a 3D printing and advanced manufacturing company on a mission to enable creators everywhere to make what the world needs. The Field Service Engineering team ensures customer success and positive experience with Carbon's products.
As a Senior Field Service Engineer, you will work with the Service and Engineering teams to address technical issues at customer sites. This role involves frequent travel (75–90%) to perform onsite equipment installations, maintenance, and upgrades. You will familiarize customers with product usage and care, develop processes and documentation for standard service actions, and recognize trends in field failures to feed back to the development team for future design improvements. You will collaborate with engineering and manufacturing teams to investigate new issues and implement countermeasures, provide support as needed, and be available for occasional off-hours calls and work. International travel is required.
This is a remote role with a home office base in Michigan, preferably within commutable driving distance of Detroit Metropolitan Airport (DTW). You will report to the Field Service Engineering Manager.
REQUIREMENTS:
- 5+ years of relevant field service, equipment service, or technical support experience
- BS in engineering field preferred but not required
- Hands-on technical approach required
- Ability to read electrical schematics and mechanical drawings
- Excellent verbal and written communication skills
- Strong troubleshooting skills with mechanical and electrical systems
- Strong customer service experience required
- Personal car required
- Valid passport required
- Not eligible for visa sponsorship or transfer
