SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Twilio is seeking a Senior Field Enablement Business Partner to join the Global Go-To-Market (GTM) Enablement team, reporting to the Senior Manager of GTM Specialist Enablement. This role serves as a strategic partner to the Global Customer Services (GCS) organization, driving transformation of the enablement model as the business scales.
Key responsibilities include acting as a strategic consultant to GCS leadership by analyzing performance data, identifying skill gaps, and designing targeted enablement solutions. You will facilitate interactive virtual instructor-led (vILT) and in-person enablement sessions tailored to specific field roles and audiences. The role requires collaboratively planning and executing GCS enablement roadmaps while ensuring strong pre- and post-program evaluation metrics and long-term adoption.
You will co-design modern curriculum with the Learning Experience Design (LXD) team, establishing clear learning objectives grounded in adult learning theory and measurable business outcomes. The position involves continuously evaluating curriculum effectiveness, proposing data-backed updates, and refreshing internal knowledge bases and weekly enablement communications. You will also stay ahead of industry trends, market shifts, and competitor products to ensure field teams are equipped to differentiate Twilio effectively.
Required qualifications include 5+ years of experience in services/sales enablement, services/sales operations, or direct professional services, with 3+ years in a strategic enablement or business partner role. You must demonstrate a proven track record of driving measurable performance impact and ROI through field enablement programs. Deep understanding of the B2B sales/services cycle within SaaS or complex enterprise tech environments is essential. Hands-on experience with enablement platforms (Highspot, Gong), Learning Management Systems (LMS), and CRMs (Salesforce) is required. Strong understanding of adult learning theory and practical application of frameworks like Bloom's Taxonomy to design outcomes-based learning is critical. An analytical and consultative mindset with ability to translate complex data into actionable enablement initiatives and influence executive stakeholders is necessary.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
