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Salary: USD 160,000 - 175,000 / annual
Second Front Systems, a public-benefit software company backed by top-tier venture capital, is seeking a Senior Enterprise Mission Success Manager to own complex, strategic customer relationships and guide their success from contract signature through implementation, authorization, and renewal.
You will serve as the primary technical point of contact and trusted advisor for a focused portfolio of enterprise customers deploying on Second Front's Game Warden platform. Your responsibilities include:
- Owning a portfolio of high-value, technically complex enterprise accounts and serving as trusted advisor to customer engineering, security, and executive leadership
- Leading customer kickoffs, onboarding, regular syncs, and executive-level Quarterly Business Reviews with account plans and success roadmaps
- Guiding customers through complex technical implementations including containerization, Kubernetes-based deployments, CI/CD integration, and architecture decisions affecting authorization
- Navigating customers through Authority to Operate (ATO) and FedRAMP processes, including higher DoD impact levels (IL4/IL5), and proactively resolving security and compliance blockers
- Owning high-severity technical escalations end-to-end, diagnosing issues alongside support, engineering, and security teams
- Managing multi-stakeholder, multi-program relationships across commercial customers, government sponsors, and program offices
- Owning renewal and expansion strategy for enterprise accounts, identifying growth opportunities and partnering with Sales on multi-year contracts
- Translating deep technical feedback from deployed customers into prioritized product roadmap recommendations
- Mentoring Mission Success Managers and contributing to team playbooks, technical enablement, and best practices
Second Front Systems eliminates friction that slows innovation, enabling faster, more secure development and deployment of software across government and regulated networks. The company is built by national security veterans and trusted by leading organizations to cut deployment timelines from years to weeks.
REQUIREMENTS:
- 7+ years in customer/mission success, technical account management, solutions engineering, or technical delivery, preferably supporting PaaS or cloud infrastructure in government contracts
- Direct experience working in or supporting the Department of War (DoW) or Federal Civilian agencies
- Fluency with cloud-native technologies such as containers, Kubernetes, CI/CD pipelines, and AWS, Azure, or GCP
- Strong working knowledge of ATO, FedRAMP, DoD Cloud Computing SRG impact levels, or equivalent compliance frameworks
- Proven track record managing large, complex enterprise accounts with multiple technical and executive stakeholders
- Demonstrated ability to own and resolve difficult technical escalations under pressure
- Experience driving renewals and expansion
PREFERRED:
- Experience with continuous ATO (cATO), DevSecOps practices, or container security and vulnerability management
- Experience in fast-paced startup environments
- Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration
- Active security clearance or eligibility to obtain one
