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Veeam Software, the Data and AI Trust Company, is seeking a Senior Engineer for Technical Support focused on Public Cloud Data Protection. This role is part of the Technical Customer Support department, which serves as the primary technical hotline for Veeam's B2B customer base.
You will provide in-depth technical support and troubleshooting for Veeam Software's enterprise clients via telephone, email, and web conferencing. Your responsibilities include acting as a technical focal point in relationships with IT professionals, researching and resolving complex customer problems, maintaining accurate case documentation within SLA requirements, and contributing to Veeam's knowledge base through documentation.
Key technical areas of focus include Microsoft Azure (VMs, blob storage, roles, regions, security groups), Amazon AWS (S3, EC2, roles, regions, security groups), Google Cloud Platform (VMs, blob storage, VPC networks, regions), Microsoft SQL administration, Windows Server and Linux administration, networking fundamentals (TCP/IP, firewalls, diagnostic tools), and backup concepts and software solutions.
You will stay proactively updated with the latest technologies relevant to Veeam's products and underlying cloud platforms. The role requires excellent troubleshooting and problem-solving abilities, strong time management, and the capacity to work effectively in a fast-paced environment while taking ownership of customer issues through resolution.
Required qualifications include fluent English (reading, writing, speaking), previous troubleshooting and systems administration experience, expertise across the cloud platforms and technologies listed above, ability to quickly learn and explain technical information, and strong interpersonal skills for customer-facing interactions.
