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Salary: USD 98,466.79 - 147,096.83 / annual
Parts Town is a fast-growing distributor of restaurant equipment, HVAC, and residential appliance parts, recognized on the Inc. 5000 list for 15 consecutive years and as a Chicago Tribune Top Workplace for four years running.
As Senior Director of Technical Services, you will lead the technical support function and drive expansion of the Tech Service and Parts Identification teams across multiple states. This role manages a large team of technical professionals accountable for executing technical support partnerships with manufacturers. You will own key performance indicators (KPIs), budget, and staffing decisions for your team.
Key responsibilities include:
- Drive performance of Technical and Parts Identification teams to support manufacturer partnerships
- Lead, develop, and motivate a large team focused on supporting partners' needs
- Assist with complex sales negotiations, attend sales presentations, and help close manufacturer partnership programs
- Successfully launch and implement new partnership programs involving parts identification and technical support
- Use analytical insights to identify business and process improvement opportunities
- Work collaboratively across the organization to achieve company goals
- Partner closely with the Manufacturer Relations team to cultivate influential contacts and achieve partnership commitments
- Leverage digital tools and platforms to enhance partner interactions and drive KPI improvement
The role is hybrid-based in the Chicago area (Cook/DuPage County, IL). Parts Town offers a comprehensive benefits package including health/dental/vision insurance, 401(k) with match, paid time off, paid parental leave, quarterly profit-sharing bonuses, monthly IT stipend, on-demand pay access, and professional development opportunities.
REQUIREMENTS:
- 5–7 years of leadership experience with steadily increasing responsibilities
- Proven track record of successfully managing high-volume call center(s)
- Demonstrated skills in project management, data management/reporting, and process improvement
- Ability to thrive in a fast-paced, fast-growing environment
- Excellent communication skills; fluent in English (written and verbal)
- Bachelor's degree preferred
- Bonus: knowledge of Excel, Access, tier-one phone systems, or Salesforce
