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inKind is a fintech platform transforming restaurant financing and customer engagement. The company provides growth capital to restaurants while helping consumers discover and enjoy dining experiences nationwide through a rewards-based app where diners earn 20% back on meals.
You will lead the strategy, orchestration, and execution of inKind's most important strategic partnerships. This is a senior leadership role operating at the intersection of business strategy, product, technology, financial services, operations, and go-to-market execution. You will work closely with executive leadership and senior external partners to translate complex partnership opportunities into scalable programs that deliver measurable commercial and customer impact.
Key responsibilities include:
**Strategic Partnership Leadership:** Own the strategy, operating model, and execution of major strategic partnerships from planning through launch, optimization, and expansion. Translate executive commitments and commercial objectives into actionable strategies, roadmaps, and measurable outcomes. Serve as a senior relationship leader for key external partners, building trusted relationships with partner executives and functional leaders. Develop deep understanding of each partner's business model, strategic priorities, and decision-making processes. Identify opportunities to expand partnerships into new products, channels, markets, or commercial models. Ensure partnership activity aligns with inKind's broader company, product, and growth strategies.
**Executive & Cross-Functional Leadership:** Act as the central strategic connector across Product, Engineering, Data, Marketing, Sales, Partner Success, Operations, Support, Finance, Legal, Risk, Compliance, and Information Security. Establish clear ownership and accountability across complex initiatives spanning multiple teams and organizations. Create executive governance structures enabling fast decision-making, transparent escalation, and clear accountability. Lead executive steering meetings, strategic reviews, and critical decision forums. Surface competing priorities and strategic tradeoffs early, driving stakeholders toward clear decisions. Influence senior leaders across inKind and partner organizations without requiring direct reporting authority.
**Partnership Strategy & Commercial Performance:** Develop comprehensive understanding of partnership economics, contractual commitments, strategic value, and long-term growth potential. Partner with Finance, Data, Product, and commercial leadership to establish clear business cases and success measures. Define and track KPIs across customer acquisition, activation, engagement, transaction volume, revenue, restaurant impact, retention, and partnership ROI. Evaluate performance against business cases and identify opportunities to improve economics, adoption, and customer experience. Provide executive leadership with clear recommendations regarding investment, prioritization, and resource allocation.
**Product, Technology & Integration Strategy:** Partner closely with Product and Engineering to translate partnership objectives into scalable product and technical strategies. Ensure external commitments are balanced against product priorities, technical architecture, scalability, and long-term platform strategy. Provide senior-level coordination across integrations, APIs, data flows, customer experiences, security requirements, and release planning. Facilitate decisions when commercial objectives, customer requirements, and technical constraints compete. Ensure privacy, security, regulatory, compliance, and data requirements are incorporated into partnership strategy from the outset.
**Go-to-Market, Launch & Organizational Readiness:** Oversee integrated go-to-market strategies spanning positioning, customer communications, channels, partner enablement, internal training, and launch activities. Ensure partner and inKind teams are aligned on target audiences, customer journeys, offer mechanics, messaging, and launch timing. Establish clear launch-readiness standards across product, technology, operations, customer support, marketing, legal, and compliance teams. Identify and address organizational dependencies and readiness risks before major launches. Lead post-launch executive reviews and ensure performance insights translate into prioritized improvements. Develop repeatable playbooks that improve how inKind launches and scales partnerships.
This role reports to Executive Leadership and offers the opportunity to work directly with senior leadership at inKind and major external organizations, influence partnership strategy and product direction, operate at the intersection of fintech, payments, loyalty, and hospitality, and help establish the systems and operating models that will define how inKind scales strategic partnerships.
**Requirements:** The posting excerpt does not explicitly state years of experience, required certifications, or formal education requirements. However, the role clearly requires: demonstrated experience leading complex, multi-stakeholder strategic partnerships at a senior level; deep understanding of fintech, payments, or financial services; proven ability to influence across organizations without direct authority; strong cross-functional leadership and executive communication skills; experience translating business strategy into product and technical execution; comfort navigating ambiguity and driving decisions in a rapidly scaling organization; and the ability to manage partnership economics, KPIs, and commercial performance.
