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Salary: CAD 100,000 - 150,000 / annual
Okta is seeking a Senior Developer Support Engineer to join the Builder Experience team in Toronto. In this hands-on technical role, you will provide advanced support to Okta's customers, ISVs, GSIs, and partners integrating the secure identity platform.
You will own complex customer issues end-to-end, troubleshooting sophisticated problems across Okta SDKs, Okta for AI Agents, and protocols including Cross App Access, OAuth, OIDC, and SCIM. You'll reproduce issues in local environments, author accurate bug tickets for engineering teams, and deliver expert technical guidance through robust workarounds and best practices. A key part of the role is writing high-quality knowledge articles for self-service resolution and serving as a trusted technical advisor to customers and strategic partners.
You will channel real-world customer insights and architectural feedback directly to product and engineering teams to shape the future of the builder experience. Leveraging a builder mindset and AI-native approach, you'll identify recurring patterns in customer issues and build internal solutions using AI-assisted development tools like Claude.
This role requires exceptional communication skills across multiple channels (documentation, chat, live calls), deep technical troubleshooting ability paired with strong empathy for developers, and the self-direction to work independently or collaborate cross-functionally.
Note: Must attend in-person orientation at the Toronto office on the first Tuesday of employment and come into the office 2 days per week.
REQUIREMENTS:
- BA/BS/MS in Computer Science, MIS, or related technical discipline, plus 4+ years of experience in developer support, technical support, solutions engineering, or software development with significant customer-facing experience
- Fluency in at least one statically typed language (C#, C++, Java) and one dynamically typed language (Python, JavaScript, Ruby)
- Hands-on experience supporting or building cloud applications, RESTful APIs, and web frameworks (Node.js, Django/Flask, ASP.NET, Rails)
- Familiarity with AI-assisted development tools and protocols (Claude, OpenAI Codex/Copilot, MCP servers)
- Exceptional written and verbal communication skills with ability to work independently or cross-functionally
STRONGLY DESIRED:
- Experience supporting Identity and Access Management (IAM) solutions in enterprise environments
- Hands-on experience with modern authentication and authorization protocols (SAML 2.0, OIDC, OAuth 2.0)
- Deep understanding of enterprise SCIM provisioning, including custom schema design, attribute mapping, lifecycle flows, and troubleshooting
- Proven success building, maintaining, or supporting third-party ISV and technology partner integrations at scale
- Exposure to modern AI tools and frameworks (Model Context Protocol/MCP, Claude, OpenAI Codex)
- Experience supporting multi-tier (n-tier) web application architectures
