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Braze is seeking a Senior Delivery Manager to join its Expert Services team in Tokyo. In this role, you will own the critical early phase of the customer lifecycle, managing onboarding for new Braze clients. You'll be responsible for rapidly understanding each client's business and technical requirements, driving them to achieve fast time-to-value from their Braze investment as efficiently as possible.
Key responsibilities include: project managing a portfolio of customer onboardings to successful outcomes while accelerating time to value; maintaining and managing internal stakeholders to foster a cohesive customer experience; engaging with customer stakeholders to understand their business and technical goals, building credible relationships across the customer organization; delivering engaging enablement training and workshops on strategic and technical topics; taking ownership of technical workstreams and working directly with client-side product and engineering teams; tailoring onsite and remote onboardings to meet client needs; helping drive early adoption by setting KPIs and success metrics for ROI; advocating customer use-cases to product development; documenting client scope, integration approaches, and stakeholder hierarchies for smooth transitions to Customer Success Managers; contributing to process and materials improvements; and coordinating with client agencies and third parties as needed.
You bring 5+ years of client-facing experience, ideally with project management and technical implementation background. You demonstrate high intellectual curiosity, excellent analytical and problem-solving skills, and strong listening and verbal communication abilities. You thrive managing conflicting priorities in fast-paced environments, collaborate effectively, and maintain enthusiasm throughout engagements. Experience with SaaS, mobile, APIs, marketing automation, direct marketing, analytics, or programming (HTML) is valued. This is an individual contributor role focused on delivery excellence and customer success during the critical onboarding phase.
