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Salary: USD 100,000 - 150,000 / annual
Attentive is an AI marketing platform that combines SMS, RCS, email, and push notifications to deliver personalized customer experiences. The company is recognized as the #1 SMS marketing provider by G2 and partners with 8,000+ customers including major brands like Crate and Barrel, Urban Outfitters, and Carter's.
You will lead the overall customer strategy for a portfolio of Strategic accounts, shaping program direction, improving performance, and mobilizing resources to drive measurable business outcomes and long-term growth. This role offers autonomy to lead complex accounts, exercise sound judgment, and build trusted relationships with executive sponsors and day-to-day teams.
Key responsibilities include:
- Build and maintain strategic success plans with clear business goals, success measures, priorities, owners, and milestones, keeping customers and internal partners aligned on key initiatives
- Advise customers on lifecycle marketing strategy across acquisition, engagement, conversion, and retention, connecting SMS, email, and AI-powered capabilities into cohesive programs
- Coordinate Account Management, Services, and technical/product partners around customer strategy
- Develop relationships across executive sponsors, marketing leaders, and technical stakeholders; lead business reviews and working sessions that connect performance to business priorities
- Translate program performance into clear recommendations, testing priorities, and business cases; assess measurement limitations and evaluate opportunities in context of customer goals and expected returns
- Maintain accurate revenue and renewal forecasts in partnership with Account Management using customer usage, performance, and stakeholder signals; identify risks early and lead mitigation plans
- Identify expansion opportunities through customer goals and unmet needs; partner with Account Management to build value-based recommendations and support adoption
- Translate customer feedback and integration needs into clear business requirements for product and technical partners; help customers build knowledge and practices to sustain success
You will represent Attentive in business reviews, onsite and in-person meetings, and strategic customer conversations.
Requirements:
- 5+ years of experience in Customer Success or Account Management, ideally in marketing technology or SaaS, with demonstrated success managing complex enterprise customers
- Strong understanding of lifecycle marketing and growth and retention strategies, with depth in SMS or email and ability to advise across channels
- Experience collaborating with commercial, Services, product, and technical teams to translate customer needs into coordinated solutions and measurable outcomes
- Strong analytical and commercial judgment: ability to interpret performance data, ask thoughtful questions about measurement, and turn insights into actionable recommendations
- Ability to influence stakeholders, navigate ambiguity and competing priorities, and independently drive complex account plans forward
- Clear, confident communication with executive and operational audiences; strong organization and consistent follow-through on decisions and commitments
- Experience using Salesforce or comparable CRM, customer success platforms, and reporting tools to maintain reliable account plans, forecasts, and risk visibility
- Curiosity about emerging marketing technology and AI-powered customer experiences, with ability to learn new capabilities and assess their relevance to customer goals
