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Salary: USD 102,000 - 155,000 / annual
ServiceNow is seeking a Senior Customer Success Manager for Moveworks, an AI-powered platform that automates business workflows. In this role, you will partner with initial customers to drive product value and establish trusted advisor relationships with executive sponsors to ensure they achieve full business value.
Key responsibilities include:
- Partnering with customers to translate business needs into product solutions
- Evolving and iterating on customer onboarding strategy
- Driving adoption, engagement, and growth across internal teams and customers
- Helping customers identify, quantify, and work toward transformational goals
- Adapting to product changes and communicating these strategically to stakeholders
- Acting as the voice of the customer by gathering feedback and sharing product roadmap insights
- Supporting large enterprise customer deployments
- Building strong relationships with senior-level executives
This is a customer-facing role that requires cross-functional collaboration and strategic communication. You will travel 10-25% of the time.
REQUIREMENTS:
- 5+ years of account management, implementation, or sales experience in software/SaaS
- Experience explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience
- Experience supporting deployments with large enterprise customers
- Process-focused with strong problem-solving ability
- Ability to build strong internal and external relationships, including with senior-level executives
- Diplomatic, tactful, and poised under pressure
- Voracious appetite to learn and grow
- Bachelor's degree required
- Willing to travel 10-25% of the time
