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Similarweb is a digital intelligence platform that reveals everything happening online, empowering thousands of global customers—including Google, eBay, and Adidas—to make data-driven digital strategy decisions. The company went public on the NYSE in 2021 and continues to expand globally.
We are seeking a Senior Customer Success Manager, Enterprise (APAC) to serve as the trusted strategic advisor for our largest enterprise clients across the Asia Pacific region, including Greater China. This is a high-impact role where you will be the front-line point of contact, turning Similarweb's platform into tangible business value for enterprise accounts.
In this role, you will:
- Serve as the primary point of contact for all users across your assigned enterprise accounts
- Act as a strategic advisor—not just a support contact—guiding customers through their entire journey with the platform
- Identify and mitigate churn risk through proactive, thoughtful intervention
- Build long-term relationships that drive renewals and account longevity
- Uncover and pursue upsell opportunities as client needs evolve
- Develop deep expertise across the full Similarweb product suite
- Ensure clients are genuinely engaged with the platform and realizing measurable business value
- Produce polished, client-ready insights and analyses
You will thrive in this role if you:
- Are fluent in English and Mandarin Chinese; additional Southeast Asian language proficiency is a strong plus
- Have deep knowledge of the digital marketing landscape and can communicate fluently in its language
- Have natural data fluency and love working with data
- Bring at least 5+ years of experience in client-facing roles, ideally in SaaS, Finance, or Investor relations
- Build trust and rapport quickly with both clients and colleagues
- Think analytically and solve problems at their root
- Can leverage AI tools to produce polished client-ready insights
- Demonstrate sharp problem-solving and critical thinking in every conversation
- Collaborate effectively and thrive as part of a high-performing team
Similarweb operates primarily in-office with flexibility for partial remote work. The company emphasizes collaboration, employee development, and a strong product-focused culture where 99% of employees cite the product as a key reason for joining.
