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6sense is building a predictive analytics platform that helps companies identify who will buy, what they'll buy, and when—with 85% accuracy. As Senior Customer Success Manager for EMEA, you'll own high-profile customer advisory relationships with Fortune 500 enterprises, drive technical competency, ensure rapid deployment, and create a culture of customer success across the region.
You will manage a portfolio of assigned customers, partnering with technical CSMs on onboarding, product rollout, and training. Key responsibilities include:
• Actively manage customer happiness, adoption, and renewal across a portfolio of global enterprise accounts
• Partner with technical CSMs to oversee customer onboarding, product rollout, and training programs
• Work closely with global enterprise customers to ensure 6sense adoption into daily workflows, generate positive ROI, and grow lifetime value
• Manage implementation projects and drive global adoption of 6sense products
• Maintain visibility into product performance and customer feedback; communicate with CS and internal teams to resolve issues and minimize churn
• Assist customers in promoting 6sense adoption and measuring value and ROI
• Identify expansion opportunities: additional use cases for 6sense data and new business units with revenue potential
• Build customer advocates who will serve as references and share success stories at 6sense events and in content
• Become an expert on the 6sense predictive engine, implementation, and how use cases connect to top business goals
• Advocate for customers' product feature priorities internally and align with the product team on roadmap decisions
• Partner with sales on pre-sales questions, demos, and customer stories; help develop marketing collateral
• Identify opportunities for continuous improvement within accounts, across the CS team, and across 6sense
• Juggle multiple projects, prioritize effectively, and scale operations
You will represent the voice of the customer at 6sense and work cross-functionally to embed customer success into company culture.
REQUIREMENTS:
• 3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high-tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions
• Experience working with Fortune 1000 enterprise customers with multiple stakeholders, managing success programs as a key advisor to global and regional customer organizations
• Experience advising customers including C-suite executives on how to best use and adopt SaaS platforms for faster ROI
• Experience working closely with B2B demand generation, marketing operations, sales operations, and analytics teams
• Proven track record leading projects from conception to closure and leveraging internal resources to execute
• Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience with Marketing Automation, CRM, or related applications is a plus
• Strong analytical and communication skills
