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Salary: CAD 100,000 - 110,000 / annual
Staffbase is an AI-native Employee Experience Platform company (unicorn-valued at $1B+) seeking a Senior Customer Success Manager to join the North America team in Toronto. You will manage a portfolio of mid-to-large enterprise customers, acting as a strategic partner to drive business outcomes, increase platform adoption, and ensure successful renewals.
Key Responsibilities:
- Own and manage a book of enterprise customers, developing success plans aligned with their goals
- Lead regular business reviews and planning sessions with customer teams
- Guide customers through onboarding, rollout, and long-term adoption of the Staffbase platform
- Identify and mitigate risk early, working cross-functionally with Product, Support, and Sales to ensure customer success and drive timely SaaS subscription renewals
- Identify and support expansion opportunities in collaboration with Account Executives
- Advocate for customer needs internally and contribute to product feedback loops
- Serve as a trusted partner to customer teams managing platform adoption and engagement
Staffbase is headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul. The company supports 1,500+ customers reaching over 14 million employees.
Requirements:
- 3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
- Proven experience managing renewals and retaining customers
- Strong communication and interpersonal skills; ability to build relationships with customer teams
- Experience managing a portfolio of accounts
- Familiarity with digital tools and SaaS adoption metrics
- Self-motivated with a growth mindset and strong sense of ownership
- Experience collaborating cross-functionally with internal teams to drive customer success
