SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Crusoe is a vertically integrated AI infrastructure company building energy-efficient solutions to power the world's most ambitious AI workloads. The company owns and operates each layer of the stack—from electrons to tokens—addressing the critical bottleneck of power in AI compute demand.
As Senior Customer Success Manager, you will be the pivotal point of contact ensuring clients maximize value from Crusoe's cloud-based AI and ML solutions. You will develop and maintain strong, long-lasting customer relationships by understanding their business needs and technical requirements. Acting as a technical liaison between clients and Crusoe's engineering teams, you will provide guidance on implementation and optimization of cloud-based AI/ML solutions, including Kubernetes deployments.
Key responsibilities include:
- Developing and maintaining strong customer relationships aligned with business and technical needs
- Providing technical guidance and support for implementation and optimization of AI/ML solutions
- Conducting regular performance reviews and reporting on customer progress against KPIs and ROI
- Coordinating with product and engineering teams to define customer journeys and identify opportunities
- Delivering training sessions and workshops on product use and benefits
- Creating case studies highlighting customer successes
- Staying current with industry trends, technical advancements, and regulatory changes to provide strategic advice
- Addressing and resolving customer concerns to ensure high satisfaction and retention
You will work in a fast-paced, high-performing environment where you help customers and partners advance their AI strategies while contributing to meaningful work in energy and AI infrastructure.
Requirements:
- Bachelor's degree in Business, Engineering, or related field (advanced degree preferred)
- Proven experience in customer success, technical account management, or similar role in technology-driven environment
- Strong technical foundation in cloud computing platforms, AI, and ML technologies with ability to communicate complex concepts clearly
- Excellent interpersonal, communication, and presentation skills
- Demonstrated ability to build relationships at all organizational levels
- Comfort working in fast-paced environment with ambiguous and/or iterative information
