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Salary: USD 180,000 - 230,000 / annual
Bland AI is building the most human AI phone agents in the world. The company is a Series C startup backed by Emergence Capital, Y Combinator, and founders of PayPal and Twilio, having raised $100M. They power voice automation for companies like Better.com and are a 60-person team.
You will be the founding Customer Success Manager, owning the post-sales journey end-to-end. Your responsibilities include:
- Drive Customer Outcomes: Own the post-sales journey, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI. Diagnose blockers before they become problems, push customers toward high-value use cases, and turn every deployment into a measurable win.
- Cross-Functional Problem Solving: Partner with forward-deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
- Proactive Technical Guidance: Educate customers on best practices, new features, and optimization strategies to maximize value from Bland's agents.
- Customer Growth & Expansion: Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
- Executive & Technical Communication: Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
- High-Ownership, High-Velocity Mindset: Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter.
You'll be part of a small, elite team at the frontier of voice AI with massive ownership and the chance to define what best-in-class technical account management means in the age of LLMs.
REQUIREMENTS:
- 5+ years in technical customer-facing roles (TAM, CSM, Deployment Strategist, or similar) owning post-sales success and enterprise customer outcomes
- API & Integration Exposure: ability to interpret logs, query data with SQL, and understand how systems integrate in production
- Escalation & Incident Management: skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations
- Strong Communication Skills: able to simplify technical concepts for executives and dive deep with practitioners
- High EQ & Customer Advocacy: builds trust quickly, navigates competing priorities, and proactively guides customers toward best practices through structured touchpoints (MBR/QBRs)
- Cross-Functional Collaboration: proven success partnering with Sales and Engineering to drive adoption and growth
- Thrives in Fast-Paced Environments: high-ownership operator who excels in rapid, high-impact cultures
NICE TO HAVES:
- Startup experience or early-stage CSM experience
- Experience with AI/ML, conversational AI, or telephony systems
- Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
- Background working with voice workflows, call flows, or contact center tech
- Experience building CSM playbooks or customer onboarding frameworks
