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Salary: EUR 63,000 - 117,000 / annual
Veeam, the Data and AI Trust Company, is seeking a Senior Customer Success Engineer to drive long-term customer outcomes across the Veeam Data Platform. You will be the primary technical owner for a portfolio of 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR, responsible for maximizing customer success through technical expertise and strategic partnership.
Key Responsibilities:
- Configure and customize customer accounts, backup policies, and storage configurations; facilitate onboarding and orient stakeholders to admin portals and support channels
- Identify migration opportunities by analyzing usage patterns and conducting success planning sessions; align business outcomes with product adoption
- Conduct disaster recovery assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform
- Execute recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture; deliver quarterly resilience reports
- Monitor churn signals early; develop mitigation plans; partner with Sales and CS leadership on renewal strategy with actionable technical insights
- Build business cases and define total cost of ownership (TCO); articulate value propositions for expansion; schedule checkpoint reviews with stakeholders
- Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment
- Collaborate on marketing-informed campaigns to drive adoption and expansion
- Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with leadership
The ideal candidate is naturally collaborative, articulate, extremely organized, and motivated by maximizing customer success. Soft skills combined with technical skills are essential. You will operate under a long-term account assignment model tied to ARR and growth potential.
Requirements:
- 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager)
- Advanced level of English
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and disaster recovery & resilience (DR&R) best practices
- Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus
- VMCE certification required (may be completed post-hire within an agreed timeframe)
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
- Executive stakeholder engagement skills (CISO/CIO) with ability to synthesize technical, business, and risk signals into clear recommendations
- Excellent communication, cross-functional collaboration, and stakeholder management skills
Preferred Certifications:
- AWS Solutions Architect (Associate/Professional)
- Microsoft Azure Administrator or Solutions Architect Expert
Note: Applicants must be permanently located in Italy. Remote work is only available for employees located in Italy.
