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Veeam is the Data and AI Trust Company, specializing in data resilience and data security posture management. As a Senior Customer Success Engineer, you will be the primary technical owner driving long-term customer outcomes across the Veeam Data Platform for a portfolio of 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
You will lead customer onboarding, adoption, and optimization initiatives while proactively identifying churn risk, migration opportunities, and upsell potential. Your responsibilities include configuring customer accounts, customizing backup policies and storage configurations, facilitating onboarding sessions, and orienting stakeholders on admin portals and support channels.
You will conduct disaster recovery and resilience (DR&R) assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform. A key responsibility is running recovery simulations, applying the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture, and delivering quarterly resilience reports that demonstrate measurable customer value.
You will monitor account signals to detect churn risk early, define mitigation plans, and partner with renewal strategy teams. You'll build business cases, define total cost of ownership (TCO), and articulate value propositions for expansion opportunities. Engagement with CISO/CIO stakeholders is critical—you'll provide clear risk, status, and opportunity updates to support executive discussions and roadmap alignment.
The role operates with a long-term account assignment model tied to ARR and growth potential. You will own the technical success plan and adoption roadmap, influencing pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership. You'll also collaborate on marketing-informed campaigns to drive adoption and expansion.
Requirements:
- 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager)
- Advanced level of English; Spanish, German, or French is a plus
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
- Strong experience designing and executing protection plans, migrations, and recovery simulations
- Familiarity with Veeam platform capabilities is a plus
- VMCE certification required (may be completed post-hire within an agreed timeframe)
- Preferred certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
- Executive stakeholder engagement skills (CISO/CIO) with ability to synthesize technical, business, and risk signals
- Excellent communication, cross-functional collaboration, and stakeholder management skills
