SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 42.9 - 65.63 / hourly
DocuSign is seeking a Senior Customer Success Account Manager to own a defined territory of large, high-growth enterprise customers and drive renewal outcomes and adoption across their portfolio. This is an individual contributor role that blends territory management, account management, and commercial acumen within a solution-selling SaaS environment.
You will act as a trusted advisor and adoption strategist, helping customers realize the full potential of their DocuSign investment by driving measurable ROI, reducing risk, and unlocking new paths to digital transformation. Key responsibilities include:
• Own the end-to-end renewal process, partnering with Account Executives to develop negotiation strategies, execute value-based renewal motions, and identify expansion opportunities aligned to customer goals
• Drive renewal outcomes and adoption motions across a portfolio of large, high-growth enterprise accounts, ensuring customers realize ongoing value from DocuSign solutions
• Identify and mitigate adoption and renewal risk early through proactive stakeholder engagement and executive alignment
• Deliver on revenue, bookings, billings, and customer value targets while maintaining accurate territory forecasts
• Lead win-win renewal negotiations that protect and enhance customer trust
• Conduct regular quarterly business reviews with key collaborators and executives to align on goals, adoption progress, and measurable outcomes
• Develop and execute adoption strategies that accelerate time to value and maximize customer ROI
• Serve as the primary point of contact for customer escalations, guiding resolution efforts and maintaining executive visibility
• Act as a DocuSign subject-matter expert, helping customers optimize existing use cases and explore new solution areas
• Collaborate cross-functionally with Sales, Customer Support, Solution Consulting, Technical Account Managers, Professional Services, Product, Pricing, Legal, and other internal teams
• Evaluate account health across multiple dimensions—usage, adoption, relationship strength, and ROI—and develop proactive strategies
• Demonstrate strong sales acumen and prospecting ability to identify whitespace and growth opportunities within existing accounts
• Ensure CRM hygiene and data accuracy across opportunities, forecasts, and customer documentation
• Travel occasionally (~10%) to strengthen customer relationships and drive strategic alignment
DocuSign brings agreements to life, serving over 1.5 million customers across more than 180 countries. The company's Intelligent Agreement Management platform helps companies create, commit, and manage agreements with solutions in e-signature and contract lifecycle management (CLM).
REQUIREMENTS:
• 5+ years of experience within Sales, Renewal Management, Account Management, and/or Customer Success, ideally within SaaS offerings
• Experience with quota-carrying roles and proven history of meeting key performance indicators
• Experience with deal negotiation cycles with a successful track record, and experience navigating across internally and with the customer in a trusted advisor/consultative approach
• BA/BS degree or equivalent work experience
PREFERRED:
• Strong contract negotiation skills with experience driving contracts to completion on-time
• Experience supporting adoption across organizations, serving as a change agent for the customer
• Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
• Ability to react and adapt to potential rapid shifts in priorities
• Strong level of urgency, organization and prioritization skills
• Salesforce experience
• Excellent written and verbal communication skills
• Ability to convey value through interactions with customers
