SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Mixpanel is the leading product intelligence and analytics platform trusted by 29,000+ companies. The Revenue Strategy & Operations team partners with regional and global business leaders to set and execute revenue strategy across the customer lifecycle.
As Senior Customer Strategy & Operations Manager, you'll serve as the strategic advisor and operating partner to the VP of Global Customer Success. You'll own how the company understands, retains, and grows its customer base—diagnosing what drives upsell, what predicts churn, and what needs to be built to scale the post-sales motion.
Key responsibilities include:
• Customer analysis at account level: Get hands-on with data to understand expansion drivers, churn predictors, and highest-leverage interventions. Connect product usage signals, customer health, and commercial outcomes, translating findings into CS org decisions.
• Forecasting and pipeline rigor: Build and evolve forecasting for GRR, NRR, and expansion pipeline with technical capability to wire up inputs.
• CS operating cadence: Run the rhythm of business reviews, executive deep dives, and leadership offsites with the right questions and data.
• CS systems and tooling: Partner on CS platform and integrations with Salesforce and product data, leveraging prior deployment or deep operational experience.
• AI as force multiplier: Build skills, agents, and automations the CS org can adopt.
• Strategic partnership: Act as true business partner to Global CS leadership, jointly owning outcomes and coordinating with peers across GTM.
You bring structured thinking from consulting and bias for action from operations. You're equally comfortable in strategy sessions with VPs and deep in SQL queries. You have 5+ years in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at high-growth B2B SaaS. Direct experience supporting Customer Success or Post-Sales organizations is essential. You've deployed or deeply operated a CS platform, write SQL, build models, and work directly with operational data. Enterprise product experience required. You communicate exceptionally—moving from SQL queries to exec recommendations fluidly. You have genuine, daily AI fluency with demonstrated experience building skills, agents, or automated workflows.
