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Armada is a hyperscaler for edge AI infrastructure, delivering sovereign, industrial-grade AI systems deployed across 60+ countries. The company has raised nearly $500M from top-tier investors including Founders Fund, Lux, BlackRock, and Microsoft, with strategic partnerships spanning Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio.
This Senior Customer Solutions Engineer role combines forward-deployed engineering intensity with long-term technical account ownership. You will lead end-to-end deployments of Armada's platform stack (Atlas control plane, Galleon modular edge data centers with Armada Edge Platform, and Leviathan AI Factory integrated with Bridge GPU-as-a-Service) across the Middle East region, with primary focus on Saudi Arabia and broader ME markets.
Key responsibilities include:
**Deployment Execution**: Lead on-site and in-country platform deployments, own infrastructure bring-up and configuration, validate production readiness, and make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers.
**Technical Account Ownership**: Serve as the primary technical point of contact post go-live, own technical success plans and operational maturity roadmaps, build trusted relationships with customer engineering/IT/OT/security teams, and lead technical governance and platform optimization discussions.
**Joint Success Plan Ownership**: Build and actively drive Joint Success Plans (JSPs) for each customer, align deployment milestones to business objectives, use JSPs as the primary framework for prioritization and risk management, and surface blockers early with clear ownership.
**Adoption & Time-to-Value**: Accelerate customer adoption, drive operational maturity, identify expansion opportunities, and measure success by speed to production, customer confidence, platform adoption, retention, and expansion revenue.
This role reports to the Sr. Director of Customer Success & Delivery, EMEA & ANZ and is intentionally designed to avoid split ownership between deployment and post-sale success. You'll own customers long-term, combining the technical depth of a forward deploy engineer with the relationship ownership of a technical account manager.
