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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and primary architect of the customer journey for enterprise clients. Based in Singapore with frequent travel to Indonesia, you will bridge technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment architecture, and lifecycle expansion.
You will operate as a quota-carrying technologist within the GTM organization, reporting to a Customer Engineering Leader. Rather than handing off customers after initial agreement, you will maintain continuous relationships throughout the entire lifecycle, leveraging AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design and measurable business outcomes.
Key responsibilities include:
**Technical Validation**: Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to fit-for-purpose Cloudflare architectures. Define scope, success criteria, and technical evaluation plans for Proof of Concepts and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements. Take accountability for suitable solution deployment strategy as an integral part of all proposals.
**Customer Adoption & Value Realization**: Provide oversight to technical onboarding and implementation (not execution), serving as the primary executive and engineering contact. Design structured migration and onboarding blueprints tailored to customer environments (DNS migrations, Zero Trust rollouts, WAF tuning). Act as lead consultant for customer engineering teams. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
**Commercial Accountability & Expansion**: Carry variable quota tied to new business acquisition and ongoing account growth. Ensure deep platform adoption, revenue retention, and identify strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives.
**Trusted Advisory**: Act as trusted technical advisor throughout the entire customer lifecycle, maintaining deep relationships with key stakeholders from onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks early and provide remediation strategies.
**AI Orchestration & Workflow Automation**: Leverage AI agents, Large Language Models, and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and documentation, reclaiming time for strategic customer advisory.
**Education & Enablement**: Partner with the Enablement Team to design, build, and govern technical resources. Define, document, and educate internal teams and customers on Standard Operating Procedures, architectural best practices, and technical guides.
**Requirements**
- 7+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer
- Ability to white-board, design, and articulate complex enterprise network and security architectures clearly
- Excellent communication skills with ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives
- Proven track record of operating in a quota-carrying or revenue-aligned environment, with strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
- Exceptional presentation and stakeholder management skills, capable of bridging deep technical implementation details and high-level C-suite business strategy
- Technical breadth demonstrating depth in at least four of the following areas: Internet fundamentals (OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS); Security (WAF, Bot Management, Firewalls, Rate Limiting, mTLS, Zero Trust, SASE); Performance (speed, latency, caching, video streaming, HTTP/2, TLS 1.3); AI Proficiency (prompt engineering, AI-assisted scripting, LLM utilization, workflow automation); Coding/Scripting (Python, JavaScript, Bash, Lua, Go); Developer Platform Fluency (RESTful/GraphQL APIs, SDKs, webhooks, infrastructure-as-code, CI/CD pipelines, observability)
- Undergraduate or graduate degree in Computer Science, Engineering, or related field
**Strongly Preferred Qualifications**
- Track record of creating and delivering technical enablement (workshops, code samples, documentation, developer onboarding)
- Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls
- Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
- Background from hyperscalers, digital natives, distributed systems environments, or startups
- Fluency in Bahasa Indonesia (role requires frequent travel to Indonesia and direct client communication)
Travel: This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.
