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Zscaler is seeking a Senior CS Enablement Program Manager to join its Customer Success Enablement team in Bangalore on a hybrid basis, working EMEA hours. This role reports to the Manager of CS Enablement and owns the enablement roadmap for an assigned Customer Success audience—such as Professional Services, Technical Services Management, or Support—treating it like a product line.
Key responsibilities include:
- Owning the complete enablement roadmap for your assigned CS function, aligned to quarterly priorities and stakeholder needs
- Serving as the named owner for stakeholders, running monthly syncs, maintaining relationships, and keeping the roadmap current
- Building business cases for each initiative to demonstrate clear value and ROI
- Coordinating across enablement pillars to deliver structured programs: onboarding, new-hire, intermediate, and advanced learning journeys
- Reporting quarterly on the measurable link between your programs and at least two business outcomes for the function
You will navigate seamlessly between high-level strategy and hands-on execution, acting as an owner with bias for action. The role demands deep stakeholder collaboration, customer obsession (both internal and external), and the ability to distill complex technical concepts into clear, actionable plans. You will operate with urgency in a fast-paced environment, maintaining relentless focus on execution and high-impact delivery.
Zscaler is an AI-forward enterprise that leverages the world's largest security data lake to power its cloud-native Zero Trust Exchange platform. The company culture emphasizes impact over activity, constructive debate, transparency, and customer obsession. You'll be expected to actively explore and integrate AI tools into your workflows to enhance problem-solving and amplify impact.
