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inDrive is building a Content Design function from scratch and seeking a Senior Content Designer to lead this effort. This role bridges product, support, and customer experience by creating clear, scenario-driven content that solves real customer problems.
You will work closely with Product Teams to own local support updates, ensuring knowledge is available when and where customers need it. Rather than focusing on individual text edits, you'll think scenario-first—mapping customer journeys and designing comprehensive content solutions including flow descriptions, articles, and instructions. You'll partner directly with local Support Teams to deliver knowledge updates, gather real-world feedback, and iterate continuously based on what you learn.
You'll also help establish and evolve content guidelines and standards for the organization, setting the foundation for how the company communicates with customers at scale.
This is an opportunity to shape how a growing company thinks about content strategy and customer communication from the ground up.
REQUIREMENTS:
- 1+ years of experience in UX Writing, Content Design, or Knowledge Management
- Basic experience analyzing support tickets or customer journey mapping (CJM)
- Strong written communication skills and attention to detail, demonstrated through portfolio
- Experience iterating and improving content based on feedback, research, and data
- Strong cross-functional collaboration skills
- Excellent English communication and collaboration skills (B2 level or higher); Spanish is a plus
