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Salary: USD 110,000 - 172,000 / annual
Braze is seeking a Senior Creative Operations Lead for the Brand team to own and evolve the end-to-end creative operations model. This is a highly senior individual contributor and strategic operator role that serves as a trusted partner to Creative Directors, Associate Creative Directors, and Marketing leadership.
You will design, evolve, and lead operational systems that enable high-quality creative output across campaigns, content, events, video, and evergreen production at global scale. Your responsibilities span four core areas:
Brand Operations Strategy & Ownership: Own the complete creative operations model from intake through launch. Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes. Serve as the senior point of accountability for how work flows across creative, production, and execution teams. Drive cross-Marketing alignment on operating models and expectations. Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams.
Planning, Capacity & Delivery Enablement: Partner with creative leadership to forecast workload, capacity, and resourcing needs. Balance internal teams, freelance support, and agency partners to enable scale and specialization. Set clear expectations around scope, timelines, and delivery while holding teams accountable. Proactively identify risks, dependencies, and tradeoffs, guiding teams toward resolution. Navigate ambiguity and competing priorities with confidence, diplomacy, and decisiveness.
Systems, Process & Tooling: Own and optimize Asana workflows, templates, SLAs, and reporting across Brand. Build scalable operational playbooks for campaigns, events, video, and always-on production. Identify and implement tools, automation, and AI-assisted workflows that meaningfully improve speed, quality, or visibility. Ensure operational systems support both creative excellence and team sustainability.
Financial & Vendor Stewardship: Oversee creative budgets, vendor spend, and forecasting in partnership with Finance. Lead agency onboarding, scoping, and procurement needs. Ensure financial rigor, transparency, and efficiency across Brand production. Partner with People, Finance, and Marketing leadership on org health, resourcing strategy, and long-term scale.
You bring 8–10+ years of experience in creative project management, creative operations, or production management, with proven experience leading operations for in-house creative or brand teams. You are deeply fluent in creative workflows across brand, campaigns, video, motion, and events. You are a trusted communicator who can influence without authority, thrive in fast-paced high-growth environments, and think in systems rather than tasks. You bring structure and calm to high-volume, high-visibility creative ecosystems while balancing strategic foresight with strong executional follow-through.
