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Outreach is seeking a Senior Contracts and Legal Operations Manager to join its Legal team. This role combines hands-on contract management with strategic legal operations leadership, supporting Outreach's revenue teams and enterprise customers.
In the contracts and negotiation domain, you will provide independent coverage of Legal's contracting queues during U.S. West Coast hours, triaging incoming requests and providing practical guidance within scope. You'll negotiate commercial agreements including NDAs, MSAs, Order Forms, and similar standardized commercial agreements using Outreach templates and approved fallback positions. You'll coordinate with attorneys on complex agreements, non-standard positions, material deviations, and matters requiring legal judgment. You'll support periods of increased volume, particularly at month-end and quarter-end, and apply AI tools to improve intake, triage, issue identification, drafting, and negotiation workflows.
On the legal operations and process side, you will own and continuously improve contracting processes, templates, playbooks, fallback positions, approval paths, and related documentation, including MSAs, DPAs, Order Forms, MNDAs, and AI addenda. You'll develop clear, practical self-service documentation and enablement materials for Sales and other stakeholders, reducing routine process administration and repetitive questions handled by Legal. You'll drive adoption and improvement of contracting processes across Sales, Finance, Revenue Operations, and other cross-functional teams, and enforce organizational contracting policies and procedures with sound judgment and a practical, business-focused orientation. You'll identify and implement appropriate AI uses for process documentation, knowledge management, and business self-service.
For legal technology and reporting, you'll serve as Legal's primary operational partner to the Outreach Business Systems team for CLM, contract repository, reporting, and other legal technology initiatives. You'll manage legal technology projects, including CLM implementation, configuration, and optimization. You'll build and improve contract-repository reporting and data analytics for business stakeholders.
Outreach is the only complete agentic AI platform for revenue teams, infusing agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. The company serves world-leading enterprise organizations including Databricks, SAP, Siemens, and Verizon.
REQUIREMENTS:
- 5+ years of experience in legal operations, contracts management, or related roles at growth-stage or enterprise SaaS companies
- Demonstrated expertise in commercial contract negotiation, drafting, and management
- Strong project management and process improvement skills
- Excellent written and verbal communication abilities
- Ability to work independently and manage competing priorities
- Experience with Ironclad, Salesforce, Atlassian Jira, Mindtickle, or comparable legal technology and business systems, including familiarity with CLM (Ironclad) implementation, configuration, or optimization projects
- Experience building or improving contract-repository reporting and data analytics for business stakeholders
- Background in SaaS commercial contracting, including familiarity with subscription models, data processing agreements, and AI-related contract terms
