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ClickHouse, a Forbes Cloud 100 company and leader in real-time analytics and data warehousing, is seeking a Senior Consulting Engineer to join its global Support Services team. The role blends hands-on engineering, development assistance, and high-tier customer support, serving strategic enterprise customers across Latin America (Argentina, Brazil, Colombia, Ecuador).
Responsibilities (50% Project Engineering & Consulting / 50% Consultative Support):
- Serve as a team member on customer projects, focusing on design, architecture, integration, implementation, and documentation
- Conduct research, benchmarking, performance and functional testing, reference architectures, sizing, migration, integration, development, and tooling
- Provide consultative support to strategic users, customers, and prospects for implementation, onboarding, production launches, and POCs
- Deliver architectural, technical, and migration assistance with hands-on execution
- Handle L1–L3 support cases and communications when not actively assigned to customer projects
- Partner with Product Management, Engineering, and Sales to contribute to product roadmap and account plans
- Develop content including documentation, knowledge base articles, reference architectures, blogs, and benchmark results
- Assist with hiring and mentoring new team members
- Support 24x7 global operations with on-call availability and up to 35% estimated regional travel
Requirements:
- 5+ years in Professional Services, Support, Technical Accounts Management, Engineering/SRE, or Project Management
- 5+ years implementing, operating, or supporting scalable, fault-tolerant, distributed database management systems (DBMS)
- Technical breadth in DBMS, OLAP, Cloud/SaaS, distributed systems, Linux/Unix, Kubernetes, system/network administration, and big data
- Experience leading and shipping large-scope technical initiatives
- Strong communication and customer-facing skills
- Fluency in Spanish and English preferred
