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Salary: USD 126,000 - 153,000 / annual
Qualtrics is seeking a Senior Consultant, Patient Experience to lead strategic transformations in healthcare organizations. In this role, you will own end-to-end consulting engagements, translating complex patient experience analytics into high-impact execution roadmaps. You will partner directly with C-suite leaders and health system boards, manage client relationships, expand pipelines, and mentor team members to drive measurable improvements in patient and employee experience.
Key Responsibilities:
- Lead end-to-end client engagements from inception to completion, managing scope, timelines, budgets, and measurable outcomes
- Build and sustain trusted advisor relationships with executive leaders, health system boards, and clinical teams
- Identify market trends and client needs to originate opportunities, grow pipelines, and expand account revenue
- Transform complex quantitative and qualitative healthcare data into compelling executive-level strategy and recommendations
- Facilitate high-impact training and workshops to embed long-term operational capabilities across organizational levels
- Contribute to internal R&D by creating, testing, and deploying enhanced consulting tools, technologies, and methodologies
- Maintain personal and engagement utilization standards while upholding rigorous quality benchmarks
You will work alongside Strategic Consulting leaders, Associate Principals, Principals, and Partners in an environment dedicated to executive mentorship and practice growth. The role offers autonomy to drive strategy, client growth, and project delivery while pioneering new consulting frameworks and analytics tools for the broader practice.
Requirements:
- 8+ years of relevant healthcare industry experience with deep understanding of market trends and healthcare delivery models
- Proven track record managing end-to-end consulting engagements (scope, timeline, budget, outcomes); prior management consulting experience strongly preferred
- Hands-on experience with business development, client relationship expansion, or proposal development in a consulting environment
- Deep domain expertise in patient experience data, analytics, and methodologies
- Demonstrated history of leading improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains
- Bachelor's degree required
- Ability to travel up to 75%
