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Bazaarvoice is a leading platform that connects brands, retailers, and consumers through user-generated content and smart shopping experiences. The company operates a global network serving thousands of brands and billions of consumers, with offices across North America, Europe, Asia, and Australia.
The Community team at Influenster (Bazaarvoice's creator platform) is seeking a Senior Community Manager to drive the long-term health and retention of the user base. This role sits at the intersection of strategic community planning and hands-on execution, requiring both high-level thinking and direct member engagement.
Key Responsibilities:
- Analyze community lifecycle data and sentiment to ideate, test, and execute retention campaigns that improve engagement and reduce churn
- Execute personalized 1:1 outreach to top creators and high-value members to build lasting relationships and drive authentic advocacy
- Conceptualize and manage end-to-end member gifting programs, custom swag drops, and surprise-and-delight campaigns
- Build scalable UGC pipelines in collaboration with Editorial and Marketing teams to amplify member-generated content across brand channels
- Establish repeatable frameworks, operational playbooks, and community guidelines to ensure efficient scaling
- Identify and negotiate strategic co-marketing partnerships with complementary brands and creator groups
- Champion community voice internally by translating member feedback and behavioral trends into actionable business insights
- Partner closely with Acquisition, Lifecycle, Content, and Customer Support teams to amplify member stories and scale initiatives
Requirements:
- 4+ years of professional experience in community management or community marketing
- Ideally within consumer platforms, creator networks, or UGC-driven brands
Nice to Have:
- Previous experience with product sampling, consumer reviews, or influencer marketing platforms
- Experience organizing virtual and regional in-person member events
- Strong strategic and operational balance with proven ability to translate retention goals into execution plans
- Exceptional interpersonal and written communication skills with track record of effective 1:1 engagement
- Strong data literacy with comfort using community health metrics (retention, cohort activation, churn)
- Collaborative approach to cross-functional work with marketing, design, product, operations, and support teams
