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Salary: USD 100,000 - 140,000 / annual
Empathy is a venture-backed platform transforming how families navigate life's most difficult transitions—from bereavement to major life changes—by combining technology with compassionate human care. The company partners with leading employers, insurers, and financial institutions to deliver support at scale, currently serving over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst and Index Ventures, Empathy has raised over $160 million.
The Commercial Operations team serves as the connective tissue driving Empathy's commercial growth. As Senior Commercial Operations Associate, you will own two primary focus areas:
1. Proving Empathy's Value: You'll be the engine behind demonstrating impact to prospects and clients. This includes owning the business value roadmap, tracking key metrics, and driving high-impact opportunities to execution. You'll partner closely with Sales and Client Success to understand what resonates with prospects and drives renewals, feeding insights back to sharpen Empathy's value narrative. You'll collaborate with Product to design and run experiments validating which features move the needle for clients. You'll coordinate cross-functional forums and workshops, serving as the central point of contact for ideas, escalations, and progress. You'll also build repeatable infrastructure—frameworks, best practices, and ROI assets—that raise the bar across the organization.
2. Driving Commercial Priorities: Working alongside the COO and Principal of Commercial Operations, you'll plug into priorities that move the business, from company strategy and product launches to support strategies and ad hoc challenges. You'll own how the team sets and tracks goals, build reporting that shows progress against plan, and keep leadership informed. You'll champion an experimentation mindset, proactively identifying opportunities to unlock value and efficiency, validating quickly with available data and creative approaches. You'll coordinate team-building moments and culture initiatives, and help scale AI adoption across divisions.
You're a self-starter energized by complex challenges who can break them into component parts and drive them to results. You have the IQ and EQ to rally cross-functional teams around shared goals and maintain accountability without relying on authority. You're practical, creative, comfortable in ambiguity, and stay ahead to proactively clear the path. You're a fast learner willing to go beyond your role to fill gaps in pursuit of shared business outcomes.
