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Salary: USD 88,000 - 121,000 / annual
Motive is a SaaS platform that empowers operations teams at enterprises and small businesses across transportation, logistics, construction, energy, field service, manufacturing, and other industries. The platform combines safety, operations, and finance management in a single system, serving nearly 100,000 customers.
As Senior Collections Analyst for Enterprise & Strategic Collections, you will own end-to-end collections strategy and execution for a defined portfolio of Motive's largest and most complex U.S. enterprise accounts. This is a senior individual-contributor role reporting directly to the Senior Manager, Collections, with no direct reports.
Key responsibilities include:
- Develop and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths for high-complexity accounts
- Secure, document, and monitor promises to pay; escalate missed commitments and material risks promptly
- Partner across Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, and payment-blocking issues
- Balance customer partnership with clear follow-through on contractual obligations, communicating risks with professionalism and sound judgment
- Maintain accurate account notes, invoice status, dispute reasons, and collection forecasts in systems of record
- Provide reliable cash, aging, and at-risk-account updates to leadership and cross-functional partners
- Identify and escalate credit, delinquency, and bad-debt risks; contribute to reserve and write-off discussions with Revenue Accounting
- Lead reviews of high-risk and strategically important accounts, aligning owners and actions across teams
- Identify recurring process, policy, reporting, and system issues that slow collections; recommend and help implement scalable fixes and automation
- Coordinate with the global collections team on account handoffs, coverage, and escalation criteria
Requirements:
- 5+ years of experience in Collections, Accounts Receivable, or Finance Operations
- Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models
- Experience using automation and AI to improve workflow design, prioritization, and collections outcomes
- Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application
- Experience with international collections across markets such as Canada and the UK/EU
- Strong analytical skills, sound business judgment, and ability to use data to drive decisions and outcomes
- Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams
- Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment
- Deep experience with Zuora Billing strongly preferred; experience with other billing or ERP platforms is a plus
- Bachelor's degree in Finance, Accounting, Business, or a related field
