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Sportradar, the world's leading sports technology company, is seeking a Senior Client Success Specialist to serve as a strategic bridge between internal teams and clients. This role is based in Montevideo, Uruguay, and operates on a fully on-site, five-days-per-week model.
You will act as the primary post-sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings. Key responsibilities include resolving complex client challenges in collaboration with internal teams, demonstrating how Sportradar products and services drive business value, and establishing strong connections with key stakeholders at client organizations. You will lead onboarding processes to ensure seamless product adoption, maintain structured tracking of client feedback, and conduct proactive outreach based on account health metrics to foster long-term partnerships.
You will optimize internal processes to enhance client experience and efficiency, partner with sales, product, and technical teams to advocate for client needs and influence product roadmaps, and drive continuous service improvement. The role requires a proactive individual who excels in communication, problem-solving, and organization, with the ability to prioritize decisions based on client expectations and translate data into actionable strategies.
Sportradar operates across 120 countries, serving over 1,700 sports federations, media outlets, betting operators, and consumer platforms. The company offers flexibility in task management, a vibrant and inclusive community (including Women in Tech and Pride groups), global employee assistance programs, well-being apps (Calm and Reulay), online training, and flexible working hours—though the role requires consistent in-office presence.
REQUIREMENTS:
- Proven experience in client success, account management, or related role, ideally in technology, sports, and/or gaming industry
- Strong communication and interpersonal skills with ability to build trust and rapport with diverse stakeholders
- Analytical mindset with ability to interpret data and translate into actionable strategies
- Exceptional problem-solving and conflict-resolution skills
- Results-driven approach focused on client satisfaction and retention
- Fluency in English and/or Spanish and/or Portuguese (required)
- Knowledge of Sportradar products (preferred)
- Knowledge of betting landscape (preferred)
