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Salary: USD 100,000 - 130,000 / annual
TrueAccord, a subsidiary of TrueML, combines machine learning with human-centered approaches to transform debt resolution and financial health. The company serves over 70 million Americans annually who struggle with debt, providing personalized digital experiences for lenders and consumers navigating the collections process.
As Senior Client Manager, you will own strategic, high-value enterprise partnerships and serve as the primary architect of client success. You will independently manage a high-impact portfolio of key enterprise clients, driving portfolio growth and account health through a blend of financial acumen, consultative expertise, and executive-level influence.
Key responsibilities include:
- Leading strategic account growth by managing enterprise clients, partnering with Sales to uncover expansion opportunities, expand volume, and achieve revenue goals
- Driving data-driven insights by translating complex performance metrics into strategic narratives during Business Reviews and optimizing multi-channel outreach strategies (email, SMS, voice)
- Serving as the strategic voice of the client internally, funneling operational feedback and priorities to Product and Engineering teams to shape the roadmap
- Managing account health and escalations by acting as the chief point of escalation for complex client issues and building proactive risk frameworks
- Guiding digital transformation by helping enterprise partners scale debt recovery through digital-first collections and performance tuning
- Mentoring junior Client Management team members and collaborating cross-functionally to align internal priorities with client success
The role operates in a remote-first environment with occasional flexibility for global operations support, company meetings, training, offsites, and collaborative projects. The position involves computer-based work, virtual meetings, and standard office technology.
Requirements:
- Professional experience in Operations, Client Management, Default Management, Risk, or Strategy within debt collection or financial services
- Proven ability to convert raw data into actionable business insights and strategic client recommendations
- Track record of leading complex, multi-stakeholder business transformations and influencing outcomes without direct authority
- Strong interpersonal skills, steady professional temperament, and "think-like-an-owner" mindset
- Bachelor's degree or equivalent relevant professional experience
