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Authentic is a Series A insurance technology platform that enables brokers to create custom insurance products for specialized industries and customer groups. The company provides the technology infrastructure, compliance support, and carrier partnerships that allow brokers to differentiate their offerings while reducing administrative burden.
We are hiring a Senior Claims Specialist to provide expert oversight of complex commercial liability claims handled through our third-party administrator (TPA) partner. This is a new role reporting directly to the Head of Claims.
Key Responsibilities:
- Review complex and litigated commercial claims, assessing liability, coverage, reserves, and settlement exposure
- Monitor litigation developments and track claim progression from early defense strategy through mediation and trial
- Evaluate claim handling and defense strategy; flag files that are not progressing appropriately
- Identify emerging exposures early and escalate with clear, well-supported recommendations
- Present findings and recommendations to the Head of Claims for reserve and settlement decisions
- Collaborate with TPA adjusters, defense counsel, brokers, and carrier partners to keep claims on track
- Contribute to strengthening oversight processes across the TPA relationship
The ideal candidate will have deep expertise in complex commercial liability claims, strong analytical and communication skills, and the ability to work independently while presenting recommendations with confidence.
Requirements:
- 6+ years of commercial claims experience with substantial hands-on work on complex or litigated claims (flexibility for candidates with strong litigation experience)
- Strong experience in commercial general liability, bodily injury, construction defect, or other high-exposure liability claims
- Ability to evaluate liability, coverage, reserves, litigation strategy, and settlement exposure
- Experience working with defense counsel, adjusters, brokers, or carrier partners
- Strong communication and analytical skills
- Active adjuster license where required
Nice to Have:
- AIC, CPCU, or equivalent professional designation
- Legal education background
