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Adyen is seeking an experienced Senior CDD Risk Analyst to join the Direct Customer Onboarding (CDD) team in Amsterdam. This role combines hands-on complex merchant onboarding with team leadership and process optimization responsibilities.
You will autonomously lead the onboarding process for Adyen's most strategic and complex enterprise merchants, conducting multi-jurisdictional due diligence and mitigating risks associated with PEPs, sanctions, adverse media, and high-risk industries. You will translate complex second-line compliance policies into actionable first-line operational procedures and lead calibration sessions to ensure consistent application across the team.
Key responsibilities include maintaining "First-Time-Right" accuracy through regular quality control checks, upskilling team members on quality standards, and ensuring accurate risk reasoning and high-quality decision-making across all casework. You will proactively identify operational bottlenecks and collaborate cross-functionally with Product, Engineering, Compliance, and Operations to optimize workflows, improve tooling capabilities, and automate manual controls.
You will partner with Commercial, Sales, and Account Management teams during high-stakes negotiations and merchant escalations, actively participating in merchant and commercial calls to understand business setups firsthand and design practical, compliant pathways to successful onboarding. You will mentor a cohort of CDD analysts, acting as a go-to expert for complex case guidance and developing training sessions on emerging risk typologies and regulatory changes.
The role is based in Amsterdam with an office-first culture emphasizing in-person collaboration.
REQUIREMENTS:
- 6+ years of experience in CDD, KYC/EDD operations, Second Line Risk, or Compliance roles within FinTech, Payment Service providers, or Financial Institutions
- Prior experience as a Quality Checker or QA auditor in 1st/2nd Line functions highly preferred
- Proven mastery in evaluating complex risk scenarios beyond standard checklists
- Deep experience navigating layered corporate structures, offshore/nominee entities, UBO transparency, high-risk business models, scheme rules, and multi-jurisdictional AML/CFT standards (DNB, FCA, FinCEN, MAS, RBI, AUSTRAC)
- Proven track record navigating complex commercial dynamics and high-pressure go-live targets without compromising risk controls
- Experience in direct customer interactions and merchant-facing roles
- Analytical mindset proficient in leveraging data and analytics to identify root causes of onboarding friction
- High autonomy, resilience, and clear written and verbal communication skills
