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Perk (formerly TravelPerk) is an intelligent travel and spend management platform trusted by over 12,000 companies worldwide. The platform automates travel bookings, expenses, invoice processing, and related tasks to eliminate shadow work and boost productivity.
This Senior Business Travel Consultant role is part of the Customer Care team, which is central to Perk's success. You will deliver 7-star service to business travelers, managing the full lifecycle of travel arrangements including bookings, amendments, and cancellations. Your responsibilities include arranging European and domestic travel (flights, car rentals, hotels), handling client inquiries via live chat, telephone, and email, and maintaining high service level agreements.
A key aspect of this role is mentoring and supporting junior team members, quality-checking their work, and collaborating with the Team Leader to maintain service excellence. You will work independently using your initiative to solve problems and proactively develop client relationships. The role requires expertise in GDS systems (Galileo or Amadeus) and air fares/ticketing knowledge.
Working hours are predominantly standard (8am–5:30pm), with 80% core hours and 20% night shifts on a 10-week rolling rota. Out-of-hours shifts (9pm–5am or 5am–1pm) occur in just 2 out of every 10 weeks. The role is fully remote but requires attendance at the Birmingham Hub for training and special events. Perk operates an IRL-first approach with team members working in-person 3 days per week.
Perk is a global company of 1,800+ people across 12 offices, founded in 2015 with headquarters in London and Boston. The company values ownership, delivering exceptional experiences, and working as one team across 70+ countries.
REQUIREMENTS:
- Proficiency in air fares and ticketing
- Expert knowledge of Galileo or Amadeus GDS system
- Previous experience as a Business Travel Consultant
- Fluency in English (written and spoken) — essential
- Strong communication skills
- Well-organized with ability to work to tight deadlines under pressure
- Positive and professional telephone manner with confidence in client and supplier interactions
- Proactive problem-solving approach to customer queries and complaints
- Flexibility to complete various tasks and support the team
- Professional and positive attitude with colleagues, customers, and suppliers
- Ability to motivate and encourage team well-being
