SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Diligent is seeking a Senior BSA - Integration & Business Applications Engineer to design, build, maintain, and support scalable enterprise integration solutions. You will work with Boomi, Workato, AWS, APIs, and enterprise applications to automate business processes, improve data quality, and enable AI-driven innovation across the organization.
Key Responsibilities:
- Design, develop, deploy, and support enterprise integration solutions using Boomi, Workato, AWS, APIs, webhooks, and related technologies
- Build secure, scalable APIs, data transformations, integration workflows, and transaction processes across platforms including Salesforce, NetSuite, Jira, Jira Service Management, Confluence, analytics platforms, and AWS-based applications
- Apply integration patterns such as API-led integration, scheduled workflows, event-driven processing, file-based exchange, and transaction orchestration
- Perform data mapping, validation, reconciliation, error handling, testing, monitoring, and post-release validation to ensure reliable and accurate data flows
- Troubleshoot production integrations, diagnose root causes, optimize performance, participate in incident and problem management, and maintain runbooks and operational documentation
- Provide structured Tier 1 support for Jira, Jira Service Management, and Confluence by triaging tickets, resolving common access and workflow issues, documenting resolutions, identifying recurring patterns, and escalating complex issues appropriately
- Contribute to analytics, AI, automation, adoption, and process-improvement initiatives by enabling trusted data and providing technical guidance to stakeholders
- Collaborate with teams across Finance, Sales, People, Product, Engineering, Customer Success, and other functions to understand business needs and deliver secure, reliable, and supportable solutions
Note: This role primarily supports US East Coast business hours, which will typically require evening or night shifts in India. The role follows a hybrid work model with expectation to work onsite at least 50% of the time at the Bengaluru office.
Requirements:
- 5+ years of experience designing, developing, deploying, and supporting enterprise integration solutions
- Hands-on experience with Boomi and Workato; relevant certifications are highly desirable
- Strong understanding of integration patterns, REST APIs, SOAP services, webhooks, XML, JSON, authentication, data mapping, and transformation
- Experience with Java, JavaScript, Python, Groovy, or another programming or scripting language
- Experience integrating enterprise platforms such as Salesforce, NetSuite, Atlassian Jira/JSM/Confluence, and AWS-based applications
- Experience troubleshooting production integrations and resolving complex data, workflow, performance, or connectivity issues
- Strong analytical, problem-solving, written, and verbal communication skills
- Ability to collaborate effectively with technical and non-technical stakeholders, manage competing priorities, and work independently in a globally distributed environment
- Ability to provide structured Tier 1 application support, communicate effectively with users, and escalate issues with appropriate context
Desirable Qualifications:
- Experience with AI technologies and their application in enterprise environments
- Experience with data analytics, reporting, business intelligence, or integration-health metrics
- Boomi Professional Developer, Workato Automation Pro, AWS, Atlassian, or ITIL certification
- Experience supporting Jira, Jira Service Management, and Confluence workflows, request types, queues, SLAs, permissions, automation, dashboards, spaces, pages, or knowledge bases
- Experience with CI/CD, DevOps practices, source control, automated testing, observability, and cloud-native integration architectures
- Experience supporting enterprise change management, process improvement, adoption, or digital transformation initiatives
- Experience working in a global SaaS environment with geographically distributed teams
- Familiarity with data governance, privacy, security controls, responsible AI, or regulated data
