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Swap is building AI-native infrastructure for modern commerce, centralizing global operations and enabling intelligent workflows for merchants. The company is scaling rapidly and seeking a Senior Billing Specialist to join the Finance team in Krakow.
In this operations-focused role, you will own end-to-end billing processes and lead transformation initiatives. Key responsibilities include:
**Core Operations:**
- Own the complete Finance onboarding process for new customers, including billing setup, Direct Debit mandates, and customer data management; identify opportunities for simplification and automation
- Prepare and review Shipping billing calculations, resolve customer and internal queries, and trace root causes
- Perform billing reconciliations and exception investigations with meticulous documentation
- Conduct first-invoice reviews for newly onboarded customers and feed learnings back into onboarding
- Support customer termination and churn processes, including termination fee calculations and Credit Control coordination
**Build & Implement:**
- Lead implementation and testing of new billing tools that consolidate data and eliminate manual processes
- Map, document, and redesign billing workflows; define requirements and drive changes to completion
- Drive adoption of automation and AI-enabled workflows across billing, reconciliations, and exception identification
- Build reporting and data checks that improve visibility, controls, and data quality
**Collaboration:**
- Provide general Billing and Credit Control support, working closely with Finance, Operations, and Product teams
This role offers significant scope for growth as Swap scales. You'll work with minimal supervision in a fast-changing environment, balancing tactical problem-solving with strategic process redesign.
**Requirements:**
- Background in finance operations, business/operations analysis, systems or process improvement, or founder's associate/chief-of-staff role (direct billing experience helpful but not essential)
- Exceptional analytical ability with proven track record of understanding complex processes and data quickly
- Strong process thinking: naturally map workflows, spot inefficiencies, and design scalable solutions
- Strong Excel/Google Sheets skills and confidence with large datasets; SQL, BI tools, or scripting experience is a plus
- Hands-on experience implementing, configuring, or testing business systems (billing platforms, ERPs, CRMs, workflow tools)
- Genuine curiosity about automation and AI with examples of applying them to improve work
- Experience with transactional or usage-based billing is beneficial
- High attention to detail with rigorous approach to accuracy and controls
- Clear written and verbal communication across Finance, Operations, and Product stakeholders
- Ownership mindset: take initiative, work with minimal supervision, comfortable with ambiguity in scale-up environment
- Equally comfortable resolving individual billing exceptions and redesigning processes that cause them
