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Salary: USD 118,000 - 147,000 / annual
New Relic is seeking a Lead Accountant for Order to Cash (OTC) to serve as the operational bridge between Revenue/Finance leadership and the Accounts Receivable (AR) Operations team. This role is central to driving month-end close acceleration and establishing governance across global workflows.
Key Responsibilities:
**Global Operational Liaison**
- Standardize and accelerate project timelines, ensuring seamless coordination between cross-functional teams and driving projects to closure
- Document and maintain formal Standard Operating Procedures (SOPs) for all AR workflows, designing strict human-in-the-loop validation steps to safeguard financial controls
**AI Automation & Process Innovation**
- Act as the operational lead for implementing agentic and non-agentic automation across the OTC process
- Partner with technical teams to deploy the Predictive Account Risk Engine, utilizing billing and consumption telemetry to automatically prioritize collections outreach
- Leverage Intelligent Document Processing (IDP) and automated exception-handling tools (such as HighRadius payment auto-matching) to streamline repetitive tasks and enable the global operations team to scale efficiently
**Advanced AR Reporting & Analytics**
- Translate complex AR aging, Collections Efficiency Index (CEI), and Days Sales Outstanding (DSO) metrics into high-level liquidity forecasts and risk assessments for leadership
- Act as the primary, real-time liaison between Revenue/Finance leadership and the AR Operations team to align on data points and drive decision-making
The role requires coordinating cross-regional teams, analyzing complex financial data, building structured variance reports, and leading teams through process changes in SOX-compliant environments. You will embed AI automation, predictive risk engines, and standardized operations into the daily financial reporting cadence.
**Requirements:**
- 5+ years of progressive Order-to-Cash, Accounts Receivable, or FP&A experience in SaaS or technology sectors
- Hands-on proficiency in NetSuite, BillingPlatform, Zuora, and HighRadius
- Proven track record of coordinating cross-regional teams and analyzing complex financial data
- Strong cross-functional collaboration skills across Finance, Sales, and Legal
- Experience leading teams through process changes in SOX-compliant environments
**Bonus Qualifications:**
- Experience implementing financial process improvements such as robotic process automation (RPA), auto-match logic, or OCR/Intelligent Document Processing (IDP)
- Familiarity with corporate compliance guardrails for utilizing Generative AI (e.g., Enterprise Gemini, Claude) in financial workflows, including data security protocols (PII/MNPI masking)
